Jewellery Design and manufacture specialists.


 

Terms & Conditions

Orders

When you place an order or enquiry, we will require your name, e-mail address. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number is also required, so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments, we may also use this information to advise you of new products, or changes to our site. If you would rather not receive this information, please send an email to info@advancedjc.com. Please ensure that you notify us of your preference for each e-mail address.

Advanced Jewel Craft products are handmade therefore we carry very little stock; each product may vary in size and colour. Upon conformation of order/quote, we endeavour to convey accurate completion times. Third party delivery services may be used, we cannot be held responsible for variations in independents services. Once your order has been despatched, the completion of the contract between Advanced Jewel Craft and yourself takes place. We cannot fulfil any obligations due to the following reasons:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

 

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered excluding delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold;

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

Privacy Policy

This privacy statement covers the entire Advanced Jewel Craft web site.

 

Refund and Returns

Advanced Jewel Craft will not be able to refund bespoke commissions unless there are sufficient grounds. This must be provided by an independent valuer of a governing body. Any third party work carried out unauthorised by Advanced Jewel Craft will render our guarantee null and void.

 

Information Collection

Advanced Jewel Craft is the sole owner of the information collected on the Advanced Jewel Craft website. We collect information at various points throughout the website.

 

Website Log Files

Advanced Jewel Craft uses website log files to track broad usage and trends, as do most businesses with a website. The information collected in this way is not linked to personally identifiable information.

 

Communications

We communicate with users on a regular basis to provide requested services and about issues relating to their inquires. We reply via email or phone or in some cases by post.

Advanced Jewel Craft does not, and will not, make a policy of sending unsolicited communications of any kind.

 

Information Sharing

Except when legally obliged to do so, Advanced Jewel Craft does not pass or sell information about our customers to any other business or organisation.

 

Opt-in Policy

In accordance with the Data Protection Act 1998 Advanced Jewel Craft always requests customers to opt-in to any future communications, rather than requiring them to opt-out.

 

External Links

Advanced Jewel Craft is not responsible for the content of other sites we may be link to from within our own website, nor their privacy polices nor practices. The Privacy Policy statement you are reading pertains ONLY to the Advanced Jewel Craft website.

 

Security of Customers Information

Advanced Jewel Craft Partners takes every precaution to protect our customers' information. When users submit sensitive information via the website, their information is protected both online and offline.

 

Correcting, Updating or Deleting Your Personal Information

If you wish to correct, update or delete you personally identifiable information please contact us.

 

Notification of Changes to our Privacy policy

Notification of any changes to our Privacy Policy will be posted on the Advanced Jewel Craft website homepage.

 

Contact Information

If you have any queries or suggestions regarding our privacy policy please contact us by phone on +44 (0)2921 328114 by post at Studio 2, 103 Bute Street, Cardiff CF10 5AD, or electronically by using the information found on the Contact Us page.

 

Intellectual & Copyright of Advanced Jewel Craft © 2004 - 2015