FAQ's

Neil Rayment Goldsmiths is an award-winning artisan goldsmiths specialising in designing and creating bespoke fine jewellery. Our passion is complemented by our respect for traditional British craftsmanship, design innovation and three decades of expertise. We will guide you through the design process to bring your vision to life, working with you to create beautiful jewellery to treasure for a lifetime.

We are based in Cardiff, the bay end of Bute Street, in our beautiful Victorian Gothic stone shop front.

See here.

Appointments are not necessary & we welcome walk-ins. However, to avoid waiting times or disappointment, we advise contacting us first through email, one of our social media pages, or telephone.

As trained Goldsmiths with over 30 years of experience, we are able to create jewellery in a multitude of materials (Silver, Golds, and Platinum etc.). We try our very best to use ethically sourced materials, whether that's fairtrade/fair mined gold or 100% recycled material. We strongly emphasise reusing and upcycling recycled materials to create new beautiful pieces!

Pure gold is too soft to be used in everyday jewellery, so other metals are mixed with pure gold to create a metal suitable for everyday wear. 18ct gold comprises 75% pure gold and 25% of other metals. Platinum is alloyed with other metals for strength and workability rather than colour.

When wearing two or more rings on one finger, we strongly advise that the rings are made of the same materials. If they're made from different materials, the stronger materials will rub against the weaker materials, causing quicker degradation.

We work with a small number of trusted gemstone and diamond suppliers with whom we’ve developed relationships with over the years. We only buy from suppliers who guarantee that their stones are ethically sourced.

We only use conflict-free diamonds in our jewellery. All are sourced from suppliers that comply with the Kimberley Process. For those interested in a diamond, we also offer the choice of using lab-grown diamonds in our pieces.

We choose the perfect selection of stones to fit both budget and the '4Cs' - Colour, Clarity, Carat, Cut. The stone will also come with a unique valuation and GIA or IGI certification.

If you see a design you like in our collection but would like it in a different combination of metal or gemstone we can make it to order, sourcing a range of diamonds or gemstones for you to choose from.

Some of our designs are one-of-a-kind and are made with unique or unusual gemstones. Although we may not be able to repeat these, we can work with you to create a bespoke piece of jewellery based on the design. Visit our bespoke page to read more about the process.

We do not engrave in house; however, we have formed excellent relationships with many businesses offering engraving services from stamp to hand and laser. The engraving service is an additional fee.

Ring sizes and chain lengths can be adjusted to suit you. When placing your order, please advise us of your ring size or desired chain length, and we will make any necessary adjustments.

We also offer a resizing service within our workshop for all jewellery. (Please be advised that we can't resize jewellery in all circumstances. This is why it is recommended that you contact us first to avoid disappointment).

If you are unsure what ring size to order, we have a fantastic journal article published that gives you five fantastic tips to measure your ring size, which you can read here.

We also offer free ring measurements in our Cardiff Bay storefront!

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

If your item is in stock it will be sent as soon as any requested adjustments to sizing or fit have been made. For made to order items please allow 6 to 8 weeks for the making process prior to shipping. Your jewellery will be packaged in our signature Neil Rayment Goldsmiths jewellery boxes. All items are fully insured whilst in transit and are sent using a tracked and signed for service.

We use all major carriers, and local courier partners.

EU, UK & USA

All taxes and duties are included for those ordering from the EU, UK and USA.

Worldwide

Taxes and duties are not included when ordering from outside of the EU, UK or USA. Customers are responsible for any duties and taxes according to their jurisdiction. Drop us a line at neil@neilrayment.com for more information on taxes and duties & we’ll do our best to answer any questions you may have.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We offer 90 day returns on all in stock items bought from our website. Just email us directly and we’ll take you through the process.

Commissioned (handmade to order) jewellery, or jewellery that has been adjusted for the customer cannot be returned or exchanged unless previously agreed in writing. Any requests for return of these items will be considered on an individual basis.

You can contact us through our contact page! We will be happy to assist you.