Shipping & Returns
SHIPPING POLICY
We ship all over the world. Shipping costs will apply, and will be added at checkout.
If your item is in stock it will be sent as soon as any requested adjustments to sizing or fit have been made. For made to order items please allow 6 to 8 weeks for the making process prior to shipping. Your jewellery will be packaged in our signature Neil Rayment Goldsmiths jewellery boxes. All items are fully insured whilst in transit and are sent using a tracked and signed for service.
EU, UK & USA
All taxes and duties are included for those ordering from the EU, UK and USA.
Worldwide
Taxes and duties are not included when ordering from outside of the EU, UK or USA. Customers are responsible for any duties and taxes according to their jurisdiction. Drop us a line at neil@neilrayment.com for more information on taxes and duties & we’ll do our best to answer any questions you may have.
RETURN & EXCHANGE POLICY
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We offer 90 day returns on all in stock items bought from our website. Just email us directly and we’ll take you through the process.
Commissioned (handmade to order) jewellery, or jewellery that has been adjusted for the customer cannot be returned or exchanged unless previously agreed in writing. Any requests for return of these items will be considered on an individual basis.
Enquiries
For questions regarding our products and services you can also contact us by filling out the form below.
